MICHAELA LAFLEUR HAIRSTYLIST

CANCELLATION POLICY

 

Your appointments are very important to Michaela, it is reserved especially for you and understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

 

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!

 

Please understand that when you forget or cancel your appointment  without giving enough notice, we miss the opportunity to fill that  appointment time, and clients on our waiting list miss the opportunity  to receive services. Our appointments are confirmed 48 hours in advance  because we know how easy it is to forget an appointment you booked  months ago.  Since the services are reserved for you personally, a Cancellation fee will apply. We will be asking for a credit card to have on file.

 

- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

 

 - “NO SHOWS” will be charged 100% of the reserved service amount. 

 

- Appointments made within the 24 hour period and need to cancel, the  client then must cancel within 4 hours of appointment

time or will  result in a charge equal to 50% of the reserved service amount.

 

- Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount.  50%  of your multiple services may be charged to your credit card to reserve the appointment  time.

 

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone. Michaela Lafleur Hairstylists policies are  presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

 

CONFIRMATION TEXT

 

As a courtesy, we will TEXT you to confirm your service appointments prior to your appointment date. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

 

 CLIENTS RECEIVE DISCOUNTS WHEN STYLIST CANCELS

 

Michaela Lafleur Hairstylist stands by our policies, we feel that it is only fair that we honour the same policies to our clients, if in any reason the salon has to cancel on a client less than 24 hours of the appointment scheduled; we will add a complementary service such as haircut and or hair treatment. 

613 803-3038

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